Shipping and Delivery Policy
- Order Processing
- Order Confirmation: You will receive an order confirmation email once you place an order.
- Processing Time: Orders are typically processed within same business day.
- Shipping Time: Shipping times may vary depending on your location and chosen shipping method.
- Shipping Methods
We offer the following shipping methods:
- Standard Shipping:
- Estimated delivery time: Free Next day delivery
- Tracking number provided
- Express Shipping:
- Estimated delivery time: 4 hours
- Tracking number provided
- Additional fees may apply
- Shipping Costs
- Shipping costs will be calculated at checkout based on your shipping address and the weight of your order.
- Free Shipping: We offer free shipping on orders within the UAE.
- Delivery Area
We currently deliver to all regions within the UAE.
- Delivery Attempts
- The courier will attempt to deliver your order to the specified address.
- If the delivery attempt fails, the courier will leave a notification card with instructions for redelivery or pickup.
- If the order is not delivered after multiple attempts, it will be returned to our warehouse, and a refund will be issued, excluding shipping costs.
- Tracking Your Order
You can track your order using the tracking number provided in your shipping confirmation email, on our website, or directly on the courier's website.
- Damaged or Missing Items
- Please inspect your order upon delivery for any damages or missing items.
- If you find any issues, please contact our customer service team within 15 days of delivery.
- We will require a photo of the damaged item or missing item(s) to process your claim.
Contact Us
If you have any questions about our shipping and delivery policy, please contact our customer service team:
- Phone: +97150 102 3254
- Email: support@eparts.ai
Note:
- Business days exclude weekends and public holidays.
- For unforeseen circumstances, such as weather conditions or holidays, may affect shipping times.
- We reserve the right to modify this shipping and delivery policy at any time without prior notice.
| Shipping Method | Days |
| Next Day Shipping (UAE / order before 10pm) | Next Day |
| Same Day Shipping (DXB, SHJ, AUH only / order before 1pm) | Same Day |
| 4h delivery (DXB only / order before 6pm) | 4H |
| Worldwide outside UAE | DHL International |
By placing an order, you agree to our Shipping and Delivery Policy.
