Cancellation Policy
An order can be cancelled at any time before receiving confirmation. However, when the confirming e-mail is received, the order will be processed for delivery and hence cannot be cancelled. Nevertheless, we will do our best to understand order cancellation; otherwise, the product can be returned in accordance with the return policy stated below.
Return Policy
Eparts Auto parts are returnable if they have not been fixed, disassembled, adjusted, or damaged within 3 days of receiving the order. However, the returned items should be unused and in their original packing, including all elements and components contained in the original packing. In case of defect, the parts will be subject to return procedures within 7 days, during which evaluation takes place.
Return Procedures
- Talk to a customer support specialist on 0501023254, chat on the web: www.epartsmaster.com or the respective app.
- You will receive return authorisation (RA) after entering the shipment number in your account on the web: www.epartsmaster.com or the respective app
- Then, you will receive an email confirming acceptance of return process
- Put the item in the original packing (non-damaged).
- Please bear in mind that the eturned item(s) shipment cost shall be on the customer in cases of no manufacturing defect or a fault from the part of Eparts Auto Parts Company.
- Refund is processed within 24-48 hours following the receipt of item and check thereof. Refunded amount shall be added to the payment method followed while purchasing, along with a confirming message. Purchases done by credit cards may take from one to seven working days to enable your financial institution to reflect the refunded amount on your account. The bank transaction charge will be deducted from the customer according to the bank policy.
Governing Law/Jurisdiction
The policy's content is subject to the United Arab Emirates (UAE) laws, Emirate of Dubai, regardless of choice or conflicting principles of law. The customer shall thus agree to turn to the UAE Jurisdiction in case of any conflict, claim, or dispute regarding agreements and whatever emanating therefrom.
Contact Us
In case of queries not addressed hereinabove, please contact us through the following means.
- Phone: +97150 102 3254
- Email: support@eparts.ai
